Ethnographic research was conducted to observe customers in their own environment and view their pain points with technology, entertainment, media, and communications products first hand. This is a sample of survey results that helped shape the ethnographic review.

Several use cases were developed for digital products and services across multiple platforms in the areas of Cloud Communications, Home Automation & Video-on-the-Go. This is a sample user story.

Understanding the complete end-to-end architecture enabled an optimal solution to be built and delivered. Rapid prototyping & testing was used to stand the product up and go to market. This is a sample product/service architecture.